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Shipping & Returns

Standard Delivery

Dispatch is by Royal Mail Special Delivery or Parcel Force. Applicable to most parts of U.K. (excludes Scottish Highlands and

For Parcel Force and Royal Mail Special Deliveries we would normally require a signature. If however, you wish your parcel to be left without a signature, you may authorize us to do so by entering this request in the Delivery Notes box at the Check Out. If the parcel should go missing, once it has been delivered, Ride-Away could not accept any responsibility for the loss, so please ensure you ask for the parcel to be left in a secure place. 

Alternatively you could request we leave with a neighbor if you are not in, or state an alternative delivery address such as your work address, friend or relative this may affect your delivery insurance

The VAT may be deducted on orders to non EC countries addresses by dividing the price shown by 1.20. (If the item is marked * this indicates that the product is zero rated and no VAT to deduct.) 

We are pleased to quote for the delivery of parcels weighing 25kg or more. The cost will be dependent on the value, weight, volume and destination.

We regret that due to flying restrictions, liquids, aerosols and gels cannot be delivered outside the UK and Ireland. Overseas delivery also excludes the sale of saddles and stable mats.

Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure.

Express Delivery

Items can be sent next day at no extra charge this depends on the location of the items, if you need the item next day please give our team a call on 01642 765856

 

We hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition and return it to us within 14 Days. The item should be in perfect condition and complete with the original packaging. We will be happy to exchange the item if you wish or refund you the original price paid. This does not affect your statutory rights.

• Package up the item with its original packaging. Please make sure you take care opening you item as the original packing is important and must be returned in perfect condition. Please do not use sticky tape anywhere on the item or packaging.

• Please do not detach any labels unless you intend to keep your item.

• Make a note of the reason for your return ensuring you state whether you would like a refund or an exchange and place this in with your item.

• Ensure you enclose the returns note in your packaged item for return.

• Send the item back to Go-Equestrian, 67a Dukesway, Thornaby, TS17 9LT. by a method arranged by yourself.  We recommend that you obtain proof of posting.

• In the event your return brings your total spend under our free delivey limit then the delivery charge of £4.95 will be taken from your refund amount.